Below are the answers to the most frequent technical questions regarding Didi & Ditto Kindergarten. If you cannot find a solution to your problem here, please use our online support form.

Q: How can I determine what version of the game I have?
A: The version number of your game is printed on each disk, just left of the Copyright information on the edge. The version number starts with a letter "V" and is followed by 2 or 3 digits separated by dots. Example: V 1.0.1.

Q: How can we save our progress in the game?
A: You can access the save menu by pressing the F3 key on your keyboard. In the save menu screen, all you need to do is click in one of the available game slots. The next time you play, you will be able to load back your saved game(s).

Q: We do not seem to be able to use the F1, F2, F3 keys mentioned in the instructions. What is the problem?
A: A: If you have a MacBook or a slim Apple keyboard, you need to hold down the fn key on your keyboard in order to use the F1 through F15 keys. Alternatively, you can use the q, w, and e keys in place of F1, F2, and F3.

Q: The numbers do not show in the activity where we must help frogs cross over the moving water lilies. What is the problem?
A: There seems to be a problem displaying certain fonts in the game under Mac OS X 10.5 (Leopard), but only when the animated QuickTime movie introducing the game is played to the end. Skipping the playing of this movie, by pressing the space bar on the keyboard, allows the normal display of these fonts.

Q: There is no manual for the game in the retail box I purchased. Are there instructions for the game?
A: Yes. During the installation of the game, an electronic manual was copied on the hard disk of your computer. To use it, follow these steps: 1. Click on the Start button.
The Start menu appears on your screen.
2. Move the mouse cursor on All programs (or simply Programs with Windows 98, ME and 2000).
A sub-menu appears on your screen.
3. Locate the Kutoka folder. In it, click on the "Instructions Manual" item.
The manual opens inside a Web browser.

Q: A message tells me "This Application cannot run." when I insert Disk 1 in my CD-ROM drive. I cannot install the game on my Windows XP computer. What can I do?
A: Follow these steps to work around this issue: 1. Click on My Computer in the Start menu.
The My Computer window appears on the screen.
2. With the right mouse button, click on the Mia CD-ROM in the CD-ROM drive icon.
A context menu appears on the screen.
3. Click on Open in the menu.
The contents of the Mia disk appears on your screen.
4. With the right mouse button, click on the Install icon (the icon of Mia the mouse).
A context menu appears on the screen.
5. Click on Properties in the menu.
A properties window appears on your screen.
6. Click on the Compatibility tab inside the window.
7. Check the box named "Run this program in compatibility mode for: " and select Windows 2000 or Windows 98 in the list just below.
8. Click on the OK button to save the modification.
The properties window closes. You can now re-insert the disk in your CD-ROM drive to start the installation program.