Your security is important to us. We understand and share your concerns about confidentiality and privacy issues. We are committed to protecting your privacy. This Policy outlines what kind of information we collect, how it is used, how it is shared and how we protect it.

Please read our Policy regarding your security and privacy before using our site www.kutoka.com, our apps or our facebook pages. Your access and continued use of these constitutes your full acceptance and compliance with this Policy. If you do not agree with our Policy, discontinue use of our site, apps and facebook pages immediately. Also note that we may make some modifications to our Confidentiality and Privacy Policy from time to time and your continued use of our website, apps or facebook pages constitutes an acceptance of these changes. Therefore, we invite you to come back to this page from time to time and make sure you still agree with our Policy.

When you make a purchase from our online boutique, Kutoka uses a secured server using the latest technology equipment available called Secure Socket Layers (SSL) that ensures your sensitive information is inaccessible. An upgrade fixing the Heartbleed bug and any known security holes is in place. Also, with our online commerce system, you enter information at your computer and it goes directly into our order processing system with no human intervention. Your credit card number is not stored nor copied on a receipt like it is with many walk-in merchants. Our employees do not even have access to your credit card info. So, we do ensure to protect your information the best way possible. However, even with all the precautions in place, we cannot guaranty that it is absolutely risk-free and we decline all responsibilities.

We collect two types of informations:

First, when you visit our site, we collect information about your IP address, your country of origin, the device your use to access our website or apps, the browser you used, your language, the type of computer you have and its operating system, on which page you landed on our website and how you got there, the pages you visited and how long you stayed on these pages. We may also use cookies, web beacons or similar technologies, and analytic software embedded in the Apps in order to collect various types of information, including which pages you visit, which of our email messages you read, and other similar information. In these instances, you remain anonymous to us and we collect the info mostly for statistical purposes to better evaluate the trends, the interests of our visitors, and help us do a better job in the development of new products, in our marketing and generally speaking to put in place the best business model we can.

Information we collect when you place an order, ask for technical support, etc. When you place an order, the information you provide is used to process and deliver your order. We collect info about the products you bought and in which version and language. If you need technical support from us, if you have won a contest, if we need to ship something to you, you will need to provide us with all or most of these information, your name, full address, telephone number, email address, what kind of computer you have and the operation system you are using. To benefit from special offers and promotions, you might decide to register as a member of our Kutoka’s Club. In addition to the information above, you will be asked how you heard about us and to provide us with the names and birthday dates of your children (however this info is not obligatory to become a member).

Once you have given us this information about you willingly, you stop being anonymous to us. This information is archived and will be transferred to our mailing list when it applies. Your coordinates will be added to our database and mailing lists and will be used from time to time to send you some information about our company, products, new releases, upgrades, special promos and/or contests. At all times, you will be able to unsubscribe from such mailing lists.

In this regards, we are not very original. As for all companies, this information is used to try and help us to get to know you better in order to develop products and promotions that are closer to your interests and needs. It is also used for marketing purposes, to better promote our products and services, to follow trends and help us develop a better business model.

We may use this information:

1) to provide you with technical support
2) to speed up the ordering process on your next order
3) to inform you about new products, updates, special promotions or contests (you will be able to opt out from our communications at any time)
4) to help us develop products more targeted to your needs
5) to establish traffic patterns for statistic purposes
6) to send some personalized or more targeted content or promotions based on previous products that were bought, etc.
7) in the case of our Kutoka Club’s request for the name and dates of birthday of your children, this info was to be used to send wishes or little gifts on these dates, however it has not been implemented at this point and won’t be in the short term.

We will not sell or rent our lists to any third party nor disclose your personal information unless we would be required to do so by law and/or by subpoena. However, when you buy one of our titles from one of our partners and resellers, you then fall under their Confidential and Privacy Policy that we invite you to consult.

If you have any questions, concerns or comments about our Policy, please contact us at info@kutoka.com

Please consult our other policies here: Terms and Conditions

KUTOKA reserves the right to change its policies at any time without notice.